--- HobbySearch <hs-support@1999.co.jp> wrote:
>
> Thank you very much for your inquiry.
>
> Regarding the product "Black Hanekawa", unfortunately
> the this product exceeds the size limitation of SAL Small Packet,
> as you had noticed.
>
> We will not know the size of packaging until the product
> comes into stock, so even if we expect the product to be
> able to fit SAL Small Packet size limitations,
> there are sometimes cases where product must be shipped by EMS.
>
> Because we need to be able to ship your orders safely,
> we need to be able to fit cushioning material in the box
> with your product, but unfortunately this product is
> too large for this, so we are unable to ship this by
> SAL Small Packet and can only be shipped by EMS.
>
> We have added a size chart on the FAQ page linked below
> in the SAL Small Packet Section, for you to check our
> maximum SAL Small Packet compatible box sizes are.
>
http://www.1999.co.jp/faq_e.asp?Typ1_c=101#s2
>
> As this product is slightly larger than the compatible boxes,
> we are unable to safely deliver this.
> As such, we have no other option but to ship this as EMS.
>
> However, we do understand your case, so we will make a
> special exception for this time only if you wish to
> cancel this item. Please note that we will not be
> able to accept any cancellations in the future,
> even if they are unable to be shipped buy SAL Small Packet.
>
> We are terribly sorry for your inconvenience,
> but greatly appreciate your understanding.