bsk13hj
Active member
Сегодня ответили после моих фото , написали :Кто нибудь списывался с ними по поводу браков у фигурок ?
Сегодня получил http://www.1999.co.jp/eng/10206796 и у нее не оказалось подставки , хотя фигурка не вскрыта точно . Написал им , объяснил ситуацию , но даже не знаю какого ответа с решением от них ждать - не хотелось бы морочится с пересылкой обратно .
We are very sorry that we are late to reply.
First of all, our sincere apologies for your Altina Mel Sylphis
with no platform for display.
Obviously, the manufacturer Kotobukiya botched its job.
We heartily wish we could provide you with a replacement for that stand omitted
from your item, but we cannot because it is out of stock at every supplier we
team up with as well as at our website.
We would be able to contact Kotobukiya ourselves if you send us the
product, but this will incur a shipping cost that we are unable to
cover, and even if you do send us the product, there is no guarantee
that Kotobukiya will give us the replacement part.
But this is not fair on you, so we would like to offer you 1135 Hobby
Search Points as compensation.
If this is alright with you, please contact us with your User ID, so that
we can add 1135 points to your account.
We are terribly sorry for your inconvenience and your understanding
would be greatly appreciated.
First of all, our sincere apologies for your Altina Mel Sylphis
with no platform for display.
Obviously, the manufacturer Kotobukiya botched its job.
We heartily wish we could provide you with a replacement for that stand omitted
from your item, but we cannot because it is out of stock at every supplier we
team up with as well as at our website.
We would be able to contact Kotobukiya ourselves if you send us the
product, but this will incur a shipping cost that we are unable to
cover, and even if you do send us the product, there is no guarantee
that Kotobukiya will give us the replacement part.
But this is not fair on you, so we would like to offer you 1135 Hobby
Search Points as compensation.
If this is alright with you, please contact us with your User ID, so that
we can add 1135 points to your account.
We are terribly sorry for your inconvenience and your understanding
would be greatly appreciated.
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