Thank you very much for your continued support of GSC products.
The following information is in regard to the manufacturing defects found in the "Nendoroid Snow Miku: Fluffy Coat Ver." figure, which were announced on Monday, Sept. 3.
Both the "Mic Stand and Shovel Parts Set" as well as "Pigtail Joints x 2" will be sent to all customers who purchased this figure in accordance with the quantity of figures that they ordered. We will begin sending out these parts at the end of September.
We will send you a personal email detailing the shipment date of the replacement parts before they are sent.
In the event that you cannot remove a broken part of the Pigtail Joint from the figure's head, or if you find any further defects with your item, we ask that you please contact Customer Support for further assistance.
All customer inquiries regarding defects and replacement parts will be handled as quickly as possible.
*In the event that the parts you require are out of stock, there might be a slight delay.
We ask that you please send all inquiries regarding additional manufacturing defects to the following address before February 2, 2013:
Good Smile Company Customer Support
email:
support@goodsmile.jp
We'd once again like to apologize for this situation and any inconvenience that it may bring you.
Sincerely,
Good Smile Company