Hello.
I have ordered а model from your shop. Invoice number: 1010160. It is the Unicorn Gundam (
http://www.hlj.com/product/BAN952245).
The problem is that right horn is missed (
image 1).
This detail must be in the block "C".
(sorry, I don't know how this blocks of details are called exactly)
I have brought model home. Has make some photos, then has unpacked all blocks and has started to build the model. But when, under the instruction, I have reached a head has found out loss.
Here is one of the photos I has made before unpacking (
image 2).
And a scan of instruction (
image 3).
As you can see in the detail "C19" is missed. I consider that it's the factory marriage, because the detail had not been in a sealed bag.
I am very upset, as it is one of my favourite models. And earlier work with your shop was excellent. I hope probably to find the problem decision. If it is possible - to send a detail "C19" or block "С".
I expect your answer,
Best regards,
Dmitriy.