In order to make your account available again, we need you to
agree the following rules:
* If you can't make the payment for some reason, contact us and explain the situation.
* Will not cancel anymore items for any reasons.
* Payment will be made within 5 days from the first invoice sent.
* If this happens again, your account information will be blocked forever.
Please reply to this mail that you understand everything and agree to
follow them. If so, we will unblock your order again.
Please also review our store policies once again:
http://www.mandarake.co.jp/en/information/
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Please just understand this:
Most customer might think it's just a click to cancel one order, but
it's not.
It caused us much work and time sorting out orders, forwarding them to
the store, have them collect the items, forward it back to us,
double-checking the conditon, pre-packing to calculate the shipping fee
and make space for storing while waiting for payment.
When you canceled your order, we have to send the items back to the
store, and they have to repack and make space on the shelf again to sell
them.
This wasted much of our time and caused us worked for nothing.
The store could have just sold it during that time.
Cancelation is an obstruction of business to us.
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Mandarake Inc Nakano Store
order-en@mandarake.co.jp
http://www.mandarake.co.jp
12:00-20:00 (JST)
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----------------------NOTICE----------------------
We have limited staffs currently.
There are times we might not able to read your emails.
Please kindly wait a few days for our reply.
The more emails we get, the longer it takes for us to reply.
Sending multiple emails in a short period might trigger
our spam filter and we will not get your emails if so.
Thank you for your understanding.
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