Hello, Kuroga-
Thank you for writing. Your orders were confirmed on February 25.
We note that you have already cancelled more than 737,000 yen in merchandise in 2012-13, which is much more than you have purchased from us.
While we allow cancellations, we unfortunately are not able to continue to serve customers who abuse this policy. As we explain in the Terms & Conditions, to which you agree in ordering with us:
"While we accept customers' cancellations of all or part of their order at any time prior to payment processing (this can be done in My Account), we ask that you keep cancellations to a minimum by avoiding heat-of-the-moment orders and making sure that you really want something before you click the Add to Cart button. Overstocks due to customer cancellations affect our ability to offer great prices, so this is in everybody's interest! We reserve the right to limit or close the accounts of customers who abuse the cancellation policy, or abandon shippable orders without submitting payment."
You have many other items on order with us, but also a high rate of cancellation that we're afraid has become abusive. Please understand that if you continue to cancel orders, we will unfortunately not be able to serve you and your account will be closed. Please do not order if you do not intend to purchase the items.
We appreciate your understanding.
Mark Kutsugi
HobbyLink Japan
